United States Salesforce users, Text Anything enables you to text your customers directly from Salesforce.
Swedish businesses can leverage text messaging as a powerful tool for customer engagement, marketing, and service updates due to text message high open rates and immediate delivery. Here's some ways you can effectively leverage SMS:
Customer Communication: Text messaging is ideal for appointment reminders, delivery updates, confirmation messages, and customer service. Its directness ensures that important information is received promptly, increasing customer satisfaction and engagement.
Marketing Campaigns: For marketing, SMS can be used for flash sales, exclusive discounts, new product announcements, or event invitations. Given its high open rate, it's perfect for time-sensitive promotions or personalized offers based on customer behavior.
Customer Support: Businesses can use SMS for two-way communication, allowing customers to ask questions or report issues directly via text, providing a convenient support channel.
Compliance and Best Practices: When reaching out to customers, it's crucial for United States businesses to comply with the US Consumer Law, particularly around unsolicited messages. Businesses must obtain explicit consent for marketing texts, provide clear opt-out mechanisms, and manage consent records diligently. With the exception of toll-free numbers, United States B2C texting is governed by A2P 10DLC (application to person using ten digit long code) compliance.
Area Codes: In United States, understanding area codes is essential for effective communication:
Alabama:
205, 251, 256, 334, 938
Alaska:
907
Arizona:
480, 520, 602, 623, 928
Arkansas:
479, 501, 870
California:
209, 213, 310, 323, 408, 415, 424, 442, 510, 530, 559, 562, 619, 626, 650, 657, 661, 669, 707, 714, 747, 760, 805, 818, 820, 831, 858, 909, 916, 925, 949, 951
Colorado:
303, 719, 720, 970
Connecticut:
203, 475, 860, 959
Delaware:
302
District of Columbia (Washington, D.C.):
202, 771
Florida:
239, 305, 321, 352, 386, 407, 561, 689, 727, 754, 772, 786, 813, 850, 863, 904, 941, 954
Georgia:
229, 404, 470, 478, 678, 706, 762, 770, 912
Hawaii:
808
Idaho:
208, 986
Illinois:
217, 224, 309, 312, 331, 447, 618, 630, 708, 773, 779, 815, 847, 872
Indiana:
219, 260, 317, 463, 574, 765, 812, 930
Iowa:
319, 515, 563, 641, 712
Kansas:
316, 620, 785, 913
Kentucky:
270, 364, 502, 606, 859
Louisiana:
225, 318, 337, 504, 985
Maine:
207
Maryland:
240, 301, 410, 443, 667
Massachusetts:
339, 351, 413, 508, 617, 774, 781, 857, 978
Michigan:
231, 248, 269, 313, 517, 586, 616, 734, 810, 906, 947, 989
Minnesota:
218, 320, 507, 612, 651, 763, 952
Mississippi:
228, 601, 662, 769
Missouri:
314, 417, 573, 636, 660, 816
Montana:
406
Nebraska:
308, 402, 531
Nevada:
702, 725, 775
New Hampshire:
603
New Jersey:
201, 551, 609, 732, 848, 856, 862, 908, 973
New Mexico:
505, 575
New York:
212, 315, 332, 347, 516, 518, 585, 607, 631, 646, 680, 716, 718, 845, 914, 917, 929, 934
North Carolina:
252, 336, 704, 743, 828, 910, 919, 980, 984
North Dakota:
701
Ohio:
216, 220, 234, 283, 326, 330, 380, 419, 440, 513, 567, 614, 740, 937
Oklahoma:
405, 539, 580, 918
Oregon:
458, 503, 541, 971
Pennsylvania:
215, 223, 267, 272, 412, 445, 484, 570, 610, 717, 724, 814, 835, 878
Rhode Island:
401
South Carolina:
803, 843, 854, 864
South Dakota:
605
Tennessee:
423, 615, 629, 731, 865, 901, 931
Texas:
210, 214, 254, 281, 325, 346, 361, 409, 430, 432, 469, 512, 682, 713, 726, 737, 806, 817, 830, 832, 903, 915, 936, 940, 956, 972, 979
Utah:
385, 435, 801
Vermont:
802
Virginia:
276, 434, 540, 571, 703, 757, 804, 957
Washington:
206, 253, 360, 425, 509, 564, 920
West Virginia:
304, 681
Wisconsin:
262, 274, 414, 534, 608, 715, 920
Wyoming:
307
When businesses send messages, understanding these codes can help in segmenting messages by region for targeted marketing or ensuring that local promotions are relevant.
Sending Messages: For international SMS, the country code for United States is +1. When dialing internationally, you omit the leading zero from the area code. For local SMS, simply use the area code followed by the local number.
Toll-Free Numbers: For customer service lines or marketing where the business wants to encourage interaction without cost to the customer, using toll-free numbers like those starting with 1800 can be beneficial.
Engagement Strategies: Personalization in messages, using customers' names or referencing past interactions, can significantly increase engagement. Also, ensuring messages have clear calls to action (CTAs) like visiting a website or replying for more information can drive conversions.
Technology and Platforms: Businesses should consider using SMS platforms that offer features like scheduling, automation for responses, and analytics. These tools help in managing communication efficiently, tracking message success, and adapting strategies based on performance.
By integrating SMS into your communication strategy, as a US businesses you can achieve higher customer engagement, improve service delivery, and enhance marketing effectiveness. However, you must always keep in mind the regulatory landscape to ensure compliance and maintain trust with their customer base.
Text Anything has built in compliance for US A2P 10DLC compliance if you are using our Text Anything product, or if you are using your own Twilio account and linking it to our other product, you can easily stay in compliance.